Shipping Policy

Last modified: 06 October 2025

Where We Ship

We currently accept orders from Canada and the United States through our website.
If you’re outside these regions, please email us at orders@clubriante.com to ask about shipping options and delivery fees.

Shipping Costs

  • Orders over $150 CAD: Free shipping with code FREESHIP150

  • Orders under $150 CAD: Flat $13 CAD shipping plus $2 CAD per item for Canada, and flat $20 CAD plus $2 CAD per item for the United States. Any customs duties or taxes are the customer’s responsibility.

Local Delivery Options (Toronto)

Free Pickup: Fairview Mall, North York – we’ll notify you when your order is ready.

Free Local Delivery: Scarborough & North York – we’ll contact you to arrange a convenient time.

Tracking & Carriers

  • All orders include tracking.

  • We ship via trusted carriers including FedEx, UPS, Purolator, Canada Post, and DHL.

  • For local or international deliveries, tracking may vary depending on the carrier.

Important Notes

  • Some orders may require a signature upon delivery for safety.

  • International shipments may be subject to customs duties or taxes; these are the customer’s responsibility.

Return Policy

We want you to love your Club Riante purchase.

1. 10% Off for Opting Out of Returns

If you’re confident in your choice, you can enjoy 10% off by opting out of returns:

  • Enter code NORETURN10 at checkout.

  • This discount is only available if you forego returns.

2. Returning an Item

If you’d like to keep the option to return your item:

  1. Email us at orders@clubriante.com so we can be prepared.

  2. Pack the item in its original box with all accessories.

  3. Use the prepaid return label and drop it at your nearest carrier location. (Drop-off locations may vary depending on the carrier.)

  4. Once we receive it and confirm it’s in original condition, we’ll refund your purchase to your original payment method.

Timeframe: Returns must be initiated within 14 days of delivery.

Why We Offer 10% Off for No Returns

Returns are costly and wasteful, both for the environment and for our business. To help you make an informed choice:

  • We provide clear, detailed product descriptions so you know exactly what you’re getting.

  • If you’re confident, you save 10% and the sale is final (use code NORETURN10).

  • If you’re unsure, you pay full price and get a prepaid return label for an easy return.

2-Year Limited Warranty

In addition to the 14-day return policy, we offer a limited 2-year warranty on items over $100 CAD. To enjoy this benefit:

  • Keep the original packaging and follow the care instructions included with your order.

  • If something goes wrong, send photos to orders@clubriante.com so we can verify proper care.

  • If the claim qualifies, we’ll issue store credit for the full amount.

If you have questions about shipping, returns, or the No-Returns Discount, please email us at orders@clubriante.com. We’re happy to help!