Shipping Policy

Last modified: 23 September 2025

Where We Ship

We currently accept orders from within Canada through our website. If you’re outside Canada, please email us at orders@clubriante.com to ask about shipping options and delivery fees.

Shipping Costs

Orders over $150 CAD: Free shipping (use code FREESHIP150)

Orders under $150 CAD: Flat $15 CAD shipping

Local Delivery Options (Toronto)

Free Pickup: Fairview Mall, North York – we’ll notify you when your order is ready.

Free Local Delivery: Scarborough & North York – we’ll contact you to arrange a convenient time.

Tracking & Carriers

  • All orders include tracking.

  • We ship via trusted carriers including FedEx, UPS, Purolator, Canada Post, and DHL.

  • For local or international deliveries, tracking may vary depending on the carrier.

Important Notes

  • Some orders may require a signature upon delivery for safety.

  • International shipments may be subject to customs duties or taxes; these are the customer’s responsibility.

Return Policy

We want you to love your Club Riante purchase.

1. 10% Off for Opting Out of Returns

If you’re confident in your choice, you can enjoy 10% off by opting out of returns:

  • Enter code NORETURN10 at checkout.

  • This discount is only available if you forego returns.

2. Returning an Item

If you’d like to keep the option to return your item:

  • Your order comes with a prepaid return label for easy returns.

  • Please email us at orders@clubriante.com so we can be prepared.

  • Pack the item in its original box and leave it at your nearest drop-off location (locations may vary depending on the carrier).

  • Once we receive it and confirm it’s in original condition, we’ll refund your purchase to your original payment method.

  • Timeframe: Returns must be initiated within 14 days of delivery.

Why We Offer 10% Off for No Returns

Returns are costly and wasteful, both for the environment and for our business. To help you make an informed choice:

  • We provide clear, detailed product descriptions so you know exactly what you’re getting.

  • If you’re confident, you save 10% and the sale is final (use code NORETURN10).

  • If you’re unsure, you pay full price and still get a prepaid return label for an easy return.

2-Year Limited Warranty

In addition to the 14-day return policy, we offer a limited 2-year warranty on items over $100 CAD. To enjoy this benefit:

  • Keep the original packaging and follow the care instructions included with your order.

  • If something goes wrong, send photos to orders@clubriante.com so we can verify proper care.

  • If the claim qualifies, we’ll issue store credit for the full amount.

If you have questions about shipping, returns, or the No-Returns Discount, please email us at orders@clubriante.com. We’re happy to help!